Upon returning from an industry convention, our director of hospitality Mark Grover and the front-office manager Scott Nash couldn’t wait to tell me about an amazing solution they discovered that could solve all our communication problems they were talking about Beekeeper. “Several months passed, but my passion for Beekeeper never waned,” Turner said. We needed a fairer way to engage everyone, regardless of what shift they work.” It was an ineffective way to operate, and it left our employees feeling disconnected, especially those working the swing and graveyard shifts. While we have bulletin boards on the premises, we needed a more consistent and efficient way to reach the bulk of our employees in real time. Most of our employees don’t sit in front of a computer they’re busy serving guests. All outlets, including the casino, lodge and brewing company, remained opened. We couldn’t reach out to see if anyone needed help, if they had pets needing rescuing, or if they just needed a place to stay. “When this incident happened, we realized that we had no way of notifying our employees about what was happening. “There’s nothing like a natural disaster to expose communication flaws,” Turner said in a statement. In June, Feather Falls implemented Beekeeper, the technology for engaging hospitality workers who don’t sit behind a desk and don’t have access to work email. To improve on the company’s crisis communication plan, Turner set out to find much-needed technology that engaged employees and allowed them to communicate during an emergency. It was critical for management to determine if employees needed assistance, to explain the property’s attendance and absence policies, and to see who could work prescheduled shifts and who could not due to relocation.

During this crisis, property managers, including human resources director Rhonda Turner, had no way of communicating with staff – the majority of whom do not have a work email address. Among the evacuees were some of the 520 employees of the Feather Falls Casino, Lodge & Brewing Company. When Oroville Dam’s main and emergency spillways were damaged in February 2017, it prompted the evacuation of more than 180,000 people living downstream along the Feather River in Oroville, Calif.

Feather falls casino lodge